FAQ

Please be sure to send us your item(s) back in full accordance with our Return Policy:

• Items must be sent back within 30 days of the delivery date. 
  
  
• Items must be unworn, unwashed, and have original tags attached. Shoes must be unworn, show no signs of wear, and returned in their original packaging.
  
  
• Items must be free of stains, makeup, deodorant, or wear.
  
  
• Bodysuits, swimwear, undergarments, beauty products, cosmetics, and accessories are non-returnable.
  
  
• All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
  
  
• When sending back items from multiple orders, you must fill out an order packing slip for each applicable order.
  
  
• All returns are refunded via the card that was used to make purchase.
  
  
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
  
  
• Returns are processed within 5-7 business days after your item(s) are delivered to us.
  
  
• Damaged, defective, or incorrect items must be reported within 7 days of delivery. 
  
  
• Return drop-offs are not accepted at our DC or corporate office.

Mail your return items to our Returns Department at the address stated below:

Neoz District
350 Howard Ave. 
 Rockville, MD 20850

Depending on the shipping method and carrier selected, your return package may take several weeks to reach us if returning from an international location. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue your refund.

Free Shipping Promotion – Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

INTERNATIONAL SHIPPING:  

When your order is placed, you will receive an automatic confirmation email. Your order will process, and when it’s ready to leave our Distribution Center you will receive a second email with tracking information for your shipment. Please refer to our full Shipping Policy for current processing times and available shipping methods.

Note: Receiving a shipping confirmation email does not necessarily mean that the carrier has picked up your package from our Distribution Center. Depending on the shipping method selected, please use the carrier’s tracking features to determine when your package is picked up, in-transit, and delivered to your door.

If you received a defective order please contact support so that we can assist you immediately with your problem.

Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

Please note sizes have already been converted into us sizes