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Matching Sets

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FAQ

  • Where is my order?

    Please allow up to 3-7 business days for your tracking information to be updated and available. You will receive an email with tracking information as soon as your order ships out to you.

  • Where do you ship?

    We ship Globally right to your doorstep! We offer USPS Priority Mail and FedEx to most locations (Domestic & Internationally). Alternative carriers may be selected to meet shipping requirements.

  • How do i return an item?

    If you are unsatisfied with your purchase or would like to return your items, please send your item(s) back to our Distribution Center in accordance with the following Return Policy:

    • Items must be sent back within 30 days of the delivery date.
    • Items must be unworn, unwashed, and have original tags attached.
    • Items must be free of stains, makeup, deodorant, or wear.
    • Bodysuits, swimwear, and undergarments are non-returnable.
    • Neoz District reserves the right to apply a 35% restocking fee for Final Sale items.
    • Returns are refunded and can take up to 3 – 14 days depending on your Bank provider.
    • Returns are processed within 5-7 business days after your item(s) are received at our Distribution Center.
    • Neoz District does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
    • Damaged, defective, or incorrect items must be reported within 2 days of delivery. Note: If such items are not reported in a timely fashion, we will not issue store credit. Please contact us at [email protected] or DM us thru Messenger for assistance. Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. )
    • Return drop-offs are not accepted at our Distribution Center or corporate office.
  • Why has my order been cancelled?

    If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

  • What payment method do you accept?

    We accept Visa, MasterCard, Discover, American Express, PayPal, Amazon Pay, and Cryptocurrency.

  • Do you have a size guide?

    We do! To guaranteed our customers around the globe the best fit, we provide a detailed Size Guide for both men and women.

    For our women’s size guide, click here!

    Note: Sizing may vary depending on cut and style, but don’t worry! We have an easy Returns policy in case your items do not fit perfectly.

  • Do you have a return address?

    Our Online Return Policy.

    To process a return, please follow these simple steps:

    Complete a returns request form (included in your original packaging or by downloading and printing this form).
    Mail your return to:
    Neoz District
    350 Howard Ave
    Rockville, MD 20850

    Neoz District does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.
    Depending on the shipping method and carrier selected, your return package may take several days to reach us.
    Please allow 5-7 business days to process your return once it is received by our Distribution Center.